Privacy Policy


Imagideas Ltd (“We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to it on) and sets the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand out views and practices regarding your personal data and how we treat it.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”) and Data Protection Act 2018 (the “DPA”)

1. Definitions

Data Controller – A controller determines the purposes and means of processing personal data.

Data Processor – A processor is responsible for processing personal data on behalf of a controller.

Data Subject – Natural person

Categories of data: Personal Data

Personal Data – the GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR)

For example name, address or email address. Online identifiers include IP addresses and cookies.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Third Party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are the authorised to process personal data.

2. Who are we?

Imagideas Ltd (a company registered in England and Wales with number 06549978) is the data controller. This means we decide how your personal data is processed and for what purposes.

Our contact details are


Telephone: 01622 822050

Post: Unit 4 Mill Hall, Mill Hall Business Estate, Aylesford, Kent, ME20 7JZ

For all data matters contact Jacquie Richards on 01622 822050

3. The purpose(s) of processing your personal data

We use your personal data for the following purposes:

To record, process and manage any enquiries from you

To record, process and manage any orders received from you

To record, process and manage any accounts related information, including, if necessary, debt management through third parties

To send newsletters and updates of our products and services

To send marketing, materials about our products and services

If you work for us in any capacity whether as an employee or contractor then we will record your details

4. The categories of personal data concerned

With reference to the categories of personal data described in the definition section, we process the following categories of your data:

Personal Data:


Business and / or Personal Address

Telephone numbers

Email address or addresses

Details of your enquiry and / or order

We have obtained your personal data from a number of sources:

You have given your information to us when purchasing goods and / or services from us

You have given your information when you contact us

You give us your information when asking questions about or products and / or services

We also obtain information about your business contact details or role within a business from Kent Libraries which is publicly available information to any business based within the Kent County Council Local Authority Area.

5. What is our legal basis for processing your personal information?

6. Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

Consent of the data subject – You give us your express consent to contact you

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract – You purchase goods and services from us

Processing necessary for compliance with a legal obligation – We record and retain your details to meet our business obligations

6. Sharing your personal data

Your personal data will be treated as strictly confidential, and will shared only with:

Where we are required to do so either by law or after due process of law

Where we use your details for marketing and promotional purposes, where you give us feedback for instance, this will be anonymised unless you give us express permission to identify you or you publicity identify yourself.

7. How long do we keep your personal data?

We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data:

1. If you purchase goods or services from us we will retain your data for no more than 7 years from the last date of purchase to confirm with our obligations under tax legislation and to promote the continue sale of further goods and services.

2. If you work for us your data is held including information about your right to work in the United Kingdom as required by the Immigration, Asylum and Nationality Act 2006. Your personal data will be retained for a period of 7 years to conform to tax legislation.

3. If we hold your data purely for the purposes of direct marketing then this will be retained for no longer than three years from our acquisition of the data unless you purchase goods and / or services from us in that time span in which event we will then continue to hold your data for the time spans detailed at 7.1 and / or 7.2 above.

8. Providing us with your personal data

If purchasing goods and services from us then we require sufficient information from you to enable us to provide an invoice and delivery details and communication details. If paying by credit or debit card no information is stored by us once the transaction has been authorised by us and / or the card processing company.

If you work for us we require appropriate documentation to confirm your entitlement to work in the UK.

9. Your rights and your personal data

Unless subject to an exemption under GDPR you have the following rights with respect to your personal data:

The right to request a copy of the personal data we hold about you;

The right to request that we correct any personal data if found to be inaccurate or out of date;

The right to request your personal data is erased where it is no longer necessary to retain such data;

The right to withdraw your consent to the processing at any time where consent was our lawful basis for processing your data where we are obliged to retain this for legal purposes;

The right to request that we provide you with your personal data and where possible, to transmit that data and where possible, to transmit the data directly to another data controller (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing:

The right to object to the processing of personal data where we rely on the Legitimate Interests and we do not need to retain that information as required by Law.

10. Transfer of Data Abroad

We do not transfer personal data outside the EEA

11. Automated Decision Making

We do not use any form of automated decision making in our business

12. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

13. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

14. How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact us by email to

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email  or the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Privacy Policy

We are committed to safeguarding the privacy of our website visitors; this statement sets out how we will treat your personal information.

We may collect, store and use the following kinds of personal data:(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type, referral source, length of visit and number of page views]);](b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services(c) information that you provide to us for the purpose of registering with us(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters(e) any other information that you choose to send to us; and(f) other information.

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.We may use both “session” cookies and “persistent” cookies on the website.  We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit;Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google’s privacy policy is available at: [advertisers/payment services providers] may also send you cookies.We publish Google Adsense interest-based advertisements on our website.  These are tailored by Google to reflect your interests.  To determine your interests, Google will track your behaviour across the web using cookies.  You can view, delete or add interest categories associated with your browser using Google’s Ads Preference Manager, available at:  You can opt-out of the Adsense partner network cookie at:  However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites including this one.

Personal data submitted on this website will be used for the purposes specified in this privacy statement or in relevant parts of the website.We may use your personal information to:(a) administer the website;](b) improve your browsing experience by personalising the website;(c) enable your use of the services available on the website;(d) send to you goods purchased via the website, and supply to you services purchased via the website;(e) send statements and invoices to you, and collect payments from you;(f) send you general (non-marketing) commercial communications;(g) send you email notifications which you have specifically requested;(h) send to you [our newsletter and other] marketing communications relating to our business [or the businesses of carefully-selected third parties] which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;(j) deal with enquiries and complaints made by or about you relating to the website; and](k) other uses.Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.All our website financial transactions are handled through our payment services provider, Sage Pay and/or Paypal.  You should only provide your personal information to Sage Pay and /or Paypal after reviewing the Sage Pay and Paypal privacy policy (available at and  We will share information with Sage Pay and /or Paypal only to the extent necessary for the purposes of processing payments you make via our website.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy statement.In addition, we may disclose information about you:(a) to the extent that we are required to do so by law;(b) in connection with any legal proceedings or prospective legal proceedings;(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.Except as provided in this privacy statement, we will not provide your information to third parties.

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy statement.If you are in the European Economic Area (EEA), information which you provide may be transferred to countries (including [the United States], [Japan], [other countries])] which do not have data protection laws equivalent to those in force in the EEA.[In addition, [personal information that you submit for publication on the website] will be published on the internet and may be available, via the internet, around the world.]You expressly agree to such transfers of personal information.]

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.[We will store all the personal information you provide on our secure (password- and firewall- protected) servers.Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.You are responsible for keeping your password and user details confidential. We will not ask you for your password.

We may update this privacy statement from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy statement by email.

You may instruct us to provide you with any personal information we hold about you.  Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).You may instruct us not to process your personal data for marketing purposes by email  at any time.  (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

Please let us know if the personal information which we hold about you needs to be corrected or updated.

If you have any questions about this privacy statement or our treatment of your personal data, please write to us by email to [email] or by post to [postal address].

The data controller responsible for our website is

Jacqueline Richards, Imagideas, 40 Churchill Square, Kings Hill, West Malling, Kent ME19 4UY Email Jacquie here